Delivery Information

COVID-19 Updated 30/3/2020
Due to the current Covid-19 situation we are operating at a reduced level which may mean that orders may take a few days longer than normal to reach you.
Please bear with us if your order takes slightly longer to reach you

UK Delivery

Standard delivery is available within mainland UK
A small delivery charge of £3.95 is added to all mainland UK orders placed online - Please note that there is an additional  £2.50 administration charge for phone orders.

Delivery is free of charge for all orders over £100 for mainland UK addresses only.

We aim to despatch all orders within 24 hours of receipt Monday to Thursday. Orders placed over the weekend will be despatched the following Monday.  If any items are not available we will endeavour to contact you with a delivery date. If this date is not acceptable, you have the option to cancel your order.
You must notify us within 3 working days of delivery if any goods are damaged or missing.

Urgent Deliveries

If you have an urgent requirement and need a guaranteed next morning timed delivery or a guaranteed Saturday morning delivery, we can provide this at an additional cost of £12.50 for next morning timed or £35 for guaranteed Saturday delivery.
Please call us on  01923 268843 to arrange this service.

Collection Service

We offer a collection service from our distribution warehouse in Sarratt, Hertfordshire. Please call us if you would like to collect your order.

Delivery to offshore UK, Northern Ireland, Eire and EU destinations

We can deliver to offshore UK, Scottish Highlands & Islands, Ireland and Europe for an additional delivery charge. The following postcodes will incur additional delivery charges:

AB30, 33-38, 41-45,51-56 DD8-9, FK19-21, IM - ALL, IV - ALL, KA27-28, KW1-3, 5-14, 15-17, PA20-99, PH15-32, 34-50, HS1-9, ZE1-3

To order for any of these destinations, simply select the appropriate destination at the checkout and the correct delivery cost will be added.

Prices:

• ZONE 1 - Channel Islands, Scottish Highlands & Islands: £17.50
• ZONE 2 - Northern Ireland: £17.50
• ZONE 3 - Southern Ireland: £20
• ZONE 4 - Other EU countries (Benelux, France, Germany, Italy, Spain): £25
• ZONE 5 - Outside Europe: From £55  (We will contact you if there are any additional charges)

Special Export Delivery Rates For Tap Spares

Many Tap valves, cartridges & spares are available for delivery to Europe, USA & Australia at the following special low delivery rates:

Europe: £5.50
USA/Canada: £6.50
Australia: £7.50

Click here for details: Special Export Tap Spares