Customer Testimonials

Testimonials & Feedback about Not Just Taps' Products & Service

Delighted with our service?

Real Testimonials

We work hard to give our customers expert professional advice, quality products and a prompt efficient delivery service - most of the time we do exactly that! (occasionally if we have made a mistake we try to ensure it is sorted in a prompt and helpful manner).

As a result we regularly receive feedback about our service. Here are a few original e-mails (we have not changed these in any way):

July 2021

Thought I would have to buy a new tap when the control lever fell off my (expensive) tall basin mixer tap. But I found Not Just Taps on line and gave them a call. Exceedingly helpful and as I live not too far away asked if I could call at HQ no problem said Derek see you tomorrow. Arrived with the broken item found the new one all within 2 minutes of arriving invoiced and paid (£9:75) saving me over £100 + on a new tap. I would have been in and out in 5 mins flat if I hadn't kept Derek chatting. Absolutely brilliant company - the sort it is a pleasure to deal with.

July 2021

Hi Pamela, It’s always lovely to speak with you also, and all your colleagues come to that. A company that I find an absolute joy to trade with, you’re all a credit to your Director/s.

July 2021

Good Morning, I would just like to thank you for dealing with my order which arrived 24 hrs after it was placed, great service. Both of our bathroom taps are now running as they should.

July 2021

The grab bar arrived yesterday, very well wrapped and it's even better than it looked on line.  I'm delighted with it, it looks fabulous in my new bathroom. Thank you for great service and a great product.

July 2021

Hi Derek, Thank you for your thoughtful message, it is most gratefully received and was your help and kindness. Of course, I will be more than happy to complete a review for the company & and You. In addition, I will also be passing on your company details to my local plumbers merchants so they can point customers in your direction where possible. It really was my pleasure to speak with you Derek.

June 2021

I had a slight problem ordering , re-ordered then looked at e mails and had ordered twice . I rang and spoke to a friendly , charming human(!) who immediately cancelled on order and asked if it was needed urgently, it was so he put it 1st class delivery no extra charge . In these times a very pleasant ,easy , friendly and efficient service. Thank you!

June 2021

Dear Sirs, Thank you. Order arrived safely Tuesday and was a perfect replacement for the broken handle on a tap over 10 years old. Solved a huge problem.

Excellent service in difficult times - much appreciated. Thank you again.

June 2021

Thank you for being easy to contact, responsive and interested. A breath of fresh air.  Service was excellent. 

June 2021

Good morning  Pamela. I received the valve yesterday and fitted  it and it appears fine. Thanks for your help and prompt service.

June 2021

Dear Pamela, Thank you for your very prompt reply and for your co-operation, much appreciated, excellent service.

May 2021

Many thanks , fit perfectly, no more drips took all of 5 minutes to fit!! Excellent service and delivery.

May 2021

Dear Pamela , I would just like to thank you for your excellent customer service and would recommend your Company to anyone. 

May 2021

Did anyone else tell you you're magnificent?

May 2021

Thank you for your swift fast service and dispatch of my Swan neck end aerator 22mm. It arrived today and it's fitted and does a lovely job far better than it was before. I would highly recommend your company to others who need spares. Thanks once again for sending the part by 1st class post to me.

April 2021

Thanks very much for such good service!

April 2021

Hi, Just a quick email to say thank you for the tap tops and screws. Please feel free to use this email as a testimonial.

I had been dreading changing my bathroom tap tops as I thought it would require plumbing skills. I chose "not just taps" because their website offered a no quibble refund if I ordered the wrong parts. When I asked for advice on the helpline the call was answered quickly and politely. The lady I spoke to was very helpful. The taps arrived quickly and the job took me less than a minute to my surprise and relief. I would highly recommend "Not Just Taps". 

April 2021

Amazing customer service! Thank you.

March 2021

Order received today before lunch! Thanks for all your help in getting this out to us. Excellent service.

March 2021

Tap handles have arrived and been fitted. Wife is happy, so all good. I'd just like to thank you for all of the updates and your customer service - well done.  

​February 2021

Hi Pamela, the money is now in my account, you have been a dream to deal with keeping me informed at all times. You are a credit to your company. Wish all companies were as good.  Thanks again.

​February 2021

Thank you so much for the effort to get this into the post last evening. I placed the order after your deliveries had gone, yet one of your staff kindly offered to take this personally to the post office on their way home.  Please do pass on my thanks to the individual concerned.

February 2021

This is a tremendous company. Trying to identify the exact replacement cartridges for taps is a veritable nightmare. However, Notjusttaps went the extra mile for me and my plumber successfully fitted the new cartridges today. I was advised I’d receive a full refund if the cartridges were incorrect and the delivery service was second to none. If every company in the U.K. had equally pleasant and competent staff, life would be so much easier. I can’t recommend this company highly enough.

​February 2021

Goodness, what wonderful service. So rare these days!  I most certainly will provide feedback. 

January 2021

Morning! I phoned you last week because I wasn’t sure about the small screws that are used to connect the tap heads to the replacement valves that I ordered. One of your lovely helpful staff said he would send me some replacement screws and all is now working. Many thanks for your excellent customer service!

January 2021

Hi Pamela, Received the valves today and they fit and work perfectly! Just a quick note of thanks for your help with this and the great service you offer.

January 2021

Just to say a huge thanks. Not your biggest order I'm sure but I felt treated as though it was. You so readily sorted out my confusion & I received my items the very next day - really appreciated. 

January 2021

Thank you for the excellent customer service. If your company was a performing artist, you would be Tina Turner; Simply The Best. Many thanks!

January 2021

Many thanks for your efficient service.  The items were received today and fit perfectly.

November 2020

Just want to say a big thank you as the customer service is best I have experienced in a very long time, my taps arrived very quickly, when I received your email saying you had dispatched them it was a big relief, so thank you. I have another huge favour to ask, I have just purchased a medical sink and fixtures and fittings as I have been let down by another company (just wish I had ordered the sink from you in the first place), I have paid the shipping charge in the hope that it will get here as quickly as the taps.. would you let me know when you are able to dispatch it.

November 2020

Thank you for the email, I was very grateful to receive my medical sink yesterday & was installed into my aesthetics clinic on time ...it felt like Christmas had come early... I was sorry that it stressed you out trying to ensure prompt delivery.. it all turned out well... I think you give great customer service ..even in challenging times ..you were all so good to deal with on the phone ...you all clearly go above & beyond what other companies do ..huge thanks to all the team, my wee business might just get off the ground before Christmas. 

September 2020

I just want to say how pleased I am with the service I received. It was easy to identify the correct tap cartridge, the telephone help with the O ring was excellent. I ordered Friday, the goods arrived Saturday. Excellent service by all departments.

September 2020

Good evening Derek - I just wanted to let you know that your part was a successful match and we no longer have a dripping shower valve! Thank you for the help providing a match based on the photos I sent.  Have a great rest of the week!

September 2020

Faultless service as usual, Thank you.

August 2020

Thank you for getting in touch. Unfortunately the website would not let me complete order. I therefore telephoned and a very pleasant and efficient lady handled the matter. Order was received this morning. The speed and efficiency was very welcome and I give your company due praise. Thank you.

August 2020

Good morning, New nylon retaining nut quickly received and replaced a very flimsy brass nut in no time  Cost £1.50 for which manufacturer wanted to charge nearly the cost of a new tap.  Great service and thanks to whoever picked out the mistake I made on ordering.

August 2020

Thank you, My Item arrived in great time and in perfect condition. Your service and quick response when I emailed you was excellent. If there is anywhere I can leave a review, please give me the link and I will be glad to be able to recommend you. God Bless Your Business

March 2020

Thank you very much for rushing my order! Much appreciated and will mean I might be able to do the washing up tomorrow :)

August 2019

Just wanted to say a massive thank you. I had previously been to a plumbers merchants who said I couldn't buy these valves on their own. Happy to say after your help yesterday I have fit the new valves and I no longer have a leak!! Thank you so much

August 2019

Thanks for your prompt delivery, it arrived yesterday at 12.30 and was on the tap by 1pm. I appreciated the time you took to make sure I received the correct part.

May 2019

Hi, Many thanks, my order arrived this morning and has now been fitted. Just have to say thanks for the “Fantastic Service” !!

January 2019

Thank you so much for your excellent service. Tap valves are perfect. Will definitely recommend.

November 2018

Great service.  Had my whole water supply turned off for over a day. Once I realised the valve was faulty I tried 4 different plumber outlets for a replacement without success. One of them suggested tapmagician....but no success.  Then I searched further on the net and found your site and the correct valve.  I rang your sales team and the lady suggested I ordered it on line and it should be delivered next day by post.  It arrived at 10:00 am and we were up and running by 10:15. I’m not a plumber and yesterday was nearly resigned to having to replace a pair of very expensive tap units and probably employing a plumber to fit them. Thanks

November 2018

Dear Team, Well, the Royal Mail were up to the task and the valves arrived at 11 am today (Sat) – thanks in no small way for the care you took to ensure all will be well they were fitted by ten past eleven.  A job done in twenty hours from first picking up the phone to completion. My wife is delighted, as am I, although I hope the lady does not think any future job could be done in a similar time.  Mind you, if every company could match your level of performance there’s always hope. Thanks again for everything; quite made my weekend!

April 2018

Hi Derek, Got the cartridge this morning, super efficient service, wish everyone was that helpful! Thanks again.

July 2017

Morning. In the past, I have had a hell of a job to find a replacement ceramic cartridge for any of our taps, but in future I will look no further that your web site!!! Easy to use, informative, good dimensional drawings, in fact everything needed to aid selection.

Good prices, prompt deliver and the right part first time.... Takes a lot of beating!!! Thanks.. I haven't had to use your after sales service, but if it's as good as the other elements of your operation, I would say you have it just right.

June 2017

Hi there, I just wanted to give you some feedback on my recent purchase from you. I have a mixer tap on my bathroom sink that is only 5 years old but had started leaking.

I took the cartridge out (which was cracked) and went to 3 major plumbing shops to try and get a replacement. Everyone without fail told me it was virtually impossible to get one because the number had rubbed off the side of the old one and they all said there was hundreds of different models and there was no chance of tracing it. They all told me the cartridges are between £40 and £100 and probably won't worth replacing anyway ... but they could all sell me a new tap. :(

I went back to the company I bought it from (huge online plumb shop) for advice and they said they don't supply any parts as there are to many variations ... but they would sell me a new one at 5% discount and free delivery. :(

I then discovered your site after using google. From what I could tell from the size measurements you had 2 that were physically the correct size. Since your site said I could return it if it didn't fit I thought before buying a new tap it was worth a try for £15.

The part arrived the next day, fitted perfectly and works smoother than the original one was!

Thank you so much for beating all the major companies on every front and being such an amazing price.

I will certainly use you again and will recommend you to anyone. Many many thanks.

June 2017

Dear Sirs, You're service is superb, the items arrived quickly and have solved the problem. Thanks very much and keep up the good work!

May 2017

Spot on 1st class

July 2015

Thank you! Excellent service beyond the call. It's a shame other companies do not have the same attitude to customer service as you. I needed a tap urgently and it arrived as promised the day after order/dispatch. Thanks.

July 2015

Hello Sales, Just a note of thanks for your excellent service, from your friendly and helpfulness on the 'phone, to delivering the goods First Class for next day delivery at no extra cost to me, even though the order was relatively small. The items were as described, 24 tooth spline tap knobs, fitted the existing taps perfectly (which had damaged knobs) in an old property I am renovating, it would have necessitated removing the bath to replace the whole tap. Had tried all the usual DIY/plumbers merchants with no joy, I am so glad I stumbled across your website.
Will definitely use again when in need of this sort of item and I happily recommend your service.

March 2015

You are the only outlet i could find with this cartridge. When i spoke to you by phone it was clear that you actually new what you were talking about (not so common these days. I ordered yesterday, received today and it was exactly what i needed. Thank you very, very much i shall definitely be recommending you.

March 2014

Hi, Tap valves arrived yesterday and were fitted today. Eleven year old B C Sanitan bridge mixers and bath 'telephones' now as good as new!
Very many thanks for your great help and fast service. I've saved a fortune by just re-valving.

March 2014

Many thanks for all your help. It is most appreciated. Thanks also to the very polite chap on the end of the phone. A treat to talk to. Warmest regards once again.

February 2014

Dear Derek, I am writing to highlight the fantastic service we have received from your company 'Not Just Taps', the friendly and helpful staff and ensured we revised one of the best customer experiences we have revised in many, many years.  I wish more organisations could get any where near your level of customer services, if they did I would surely shop online more often. Thank you again for all your help, we will recommend you to everyone we know.

December 2013

Re my recent invoice, Just to say many thanks for a prompt service, very pleased.

September 2013

Thank you for the prompt attention that you gave to my small order. Tap inset arrived with the post this morning. A first class service.

August 2013

Arrived today (Friday) lunchtime – brilliant service – thankyou.

July 2013 

Many thanks for all your help - everything excellent.

May 2013

Many other companies could learn a lot from "Not Just Taps". Many Many Thanks. A very satisfied customer.

November 2012

Dear sir/madam.
I confirm I am in receipt of the above order, I thank you for your brilliant service. I will certainly use you again if required.

April 2012

Hello, The tap valves arrived this lunchtime via La Poste. Exactly what I needed, one has been installed and the shower now works without leaking. Many thanks for a prompt service.

January 2012

Thank you very much for the very quick delivery of the 40cm valve. Great service!

September 2011

Hi, I ordered some 1/2 inch replacement tap valves yesterday, and they arrived this morning! Thank you very much for your prompt and efficient service. This is the second batch of these valves I have had, and the first arrived similarly promptly, and are working extremely well. Thanks again.

June 2011

Hi, I ordered a pair of 1/4 turn tap valves yesterday, I am contacting you to thank you for your fast and efficient service, I received my order in under 24 hours, it is good to know in this day and age service like yours exists, once again thank you

April 2011

Many thanks for your extremely fast dispatch, ordered a part yesterday for my dripping tap, which i could not find in any of the big retail shops (b&q etc), so went online and found your website, who, very promptly, processed my order, which arrived in less than 24 hrs, no dripping tap now, and a very happy customer, many thanks, keep up the good work.

April 2011

just wanted to let you know that i recently got one of the round flower mirrors at £49 and am so happy with it, really good value for money looks a lot more expensive than it was, could not find another mirror with such a unusual edge to it as this one, thanks again

I have just received the above order and would like to thank you for excellent service, not only on price but also on promptness of processing and despatch. I would not hesitate to use the services of your company again or to recommend you to ther people! 

No Enquiry, Just very many thanks for your wonderful service. Order arrived safely today. Absolutely Fab! Merry Christmas. 

Thanks for the thermostatic cartridge... you've saved the day, fits perfectly in my no-brand Chinese shower panel! thank u thank u thank u...