Customer Testimonials

Testimonials & Feedback about Notjusttaps' products & service

Delighted with our service? Webutation

If you are delighted with our service because you felt we went that extra mile to help, we would love it if you could give us a little online mention. Whether it is on your Facebook page, Twitter, a blog or anything else great online feedback really is a fantastic boost for us and is greatly appreciated.
....And if you do please let us know

Proper Testimonials

We work hard to give our customers expert professional advice, quality products and a prompt efficient delivery service - most of the time we do exactly that! (occasionally if we have made a mistake we try to ensure it is sorted in a prompt and helpful manner)

As a result we regularly receive feedback about our service. Here are a few original e-mails (we have not changed these in any way):

KG - September 2019 

(This was in response to us finding another supplier as we couln't help)

Hi Pamela
I really appreciate your reply and recommending another site to look at.
Kind regards
Have a good day

TS - September 2019

Afternoon Pamela,
That’s brilliant service, many thanks ��
Hope you have a good weekend.

DC- August 2019

Thanks for your prompt delivery, it arrived yesterday at 12.30 and was on the tap by 1pm. I appreciated the time you took to make sure I received the correct regards

PR - May 2019

Many thanks, my order arrived this morning and has now been fitted.
Just have to say thanks for the “Fantastic Service” !!

JS -January 2019

Thank you so much for your excellent service.Tap valves are perfect. Will definitely recommend.

JW - November 2018

Great service.  Had my whole water supply turned off for over a day. Once I realised the valve was faulty I tried 4 different plumber outlets for a replacement without success.  One of them suggested tapmagician....but no success.  Then I searched further on the net and found your site and the correct valve.  I rang your sales team and the lady suggested I ordered it on line and it should be delivered next day by post.  It arrived at 10:00 am and we were up and running by 10:15.

I’m not a plumber and yesterday was nearly resigned to having to replace a pair of very expensive tap units and probably employing a plumber to fit them.


KH - November 2018

Dear Team,

Well, the Royal Mail were up to the task and the valves arrived at 11 am today (Sat) – thanks in no small way for the care you took to ensure all will be well they were fitted by ten past eleven.  A job done in twenty hours from first picking up the phone to completion.

My wife is delighted, as am I, although I hope the lady does not think any future job could be done in a similar time.  Mind you, if every company could match your level of performance there’s always hope.

Thanks again for everything; quite made my weekend.

Best regards,


AD - April 2018

Hi Derek
got the cartridge this morning, super efficient service, wish everyone was that helpful
thanks again

PR - July 2017


In the past, I have had a hell of a job to find a replacement ceramic cartridge for any of our taps, but in future I will look no further that your web site!!! Easy to use, informative, good dimensional drawings, in fact everything needed to aid selection.
Good prices, prompt deliver and the right part first time.... Takes a lot of beating!!! Thanks.. I haven't had to use your after sales service, but if it's as good as the other elements of your operation, I would say you have it just right.

SE - June 2017     (Getting feedback like this makes us proud)

Hi there,

I just wanted to give you some feedback on my recent purchase from you.

I have a mixer tap on my bathroom sink that is only 5 years old but had started leaking.

I took the cartridge out (which was cracked) and went to 3 major plumbing shops to try and get a replacement. Everyone without fail told me it was virtually impossible to get one because the number had rubbed off the side of the old one and they all said there was hundreds of different models and there was no chance of tracing it. They all told me the cartridges are between £40 and £100 and probably won't worth replacing anyway ... but they could all sell me a new tap. :(

I went back to the company I bought it from (huge online plumb shop) for advice and they said they don't supply any parts as there are to many variations ... but they would sell me a new one at 5% discount and free delivery. :(

I then discovered your site after using google. From what I could tell from the size measurements you had 2 that were physically the correct size. Since your site said I could return it if it didn't fit I thought before buying a new tap it was worth a try for £15.

The part arrived the next day, fitted perfectly and works smoother than the original one was!

Thank you so much for beating all the major companies on every front and being such an amazing price.

I will certainly use you again and will recommend you to anyone.

Many many thanks,


IC - June 2017

Dear Sirs,

You're service is superb, the items arrived quickly and have solved the problem.
Thanks very much and keep up the good work!

SL - May 2017

Spot on 1st class

TB - July 2015

Thank you! Excellent service beyond the call. It's a shame other companies do not have the same attitude to customer service as you. I needed a tap urgently and it arrived as promised the day after order/dispatch. Thanks

DR - July 2015

Hello Sales,
Just a note of thanks for your excellent service, from your friendly and helpfulness on the 'phone, to delivering the goods First Class for next day delivery at no extra cost to me, even though the order was relatively small. The items were as described, 24 tooth spline tap knobs, fitted the existing taps perfectly (which had damaged knobs) in an old property I am renovating, it would have necessitated removing the bath to replace the whole tap. Had tried all the usual DIY/plumbers merchants with no joy, I am so glad I stumbled across your website.
Will definitely use again when in need of this sort of item and I happily recommend your service.

AW - March 2015

You are the only outlet i could find with this cartridge. When i spoke to you by phone it was clear that you actually new what you were talking about (not so common these days. I ordered yesterday, received today and it was exactly what i needed. Thank you very, very much i shall definitely be recommending you.

CR - March 2014 (2 e-mails from this customer)

Feedback after goods delivered 27th March:

Hi Kishan
Tap valves arrived yesterday and were fitted today. Eleven year old B C Sanitan bridge mixers and bath 'telephones' now as good as new!
Very many thanks for your great help and fast service. I've saved a fortune by just re-valving.

Response to our customer service 24th March:

Many thanks for all your help. It is most appreciated. Thanks also to
the very polite chap on the end of the phone. A treat to talk to.
Warmest regards once again.

DH - February 2014

Dear Derek,
I am writing to highlight the fantastic service we have received from your company 'NotJustTaps', the friendly and helpful staff and ensured we revised one of the best customer experiences we have revised in many, many years.  I wish more organisations could get any where near your level of customer services, if they did I would surely shop online more often.
Thank you again for all your help, we will recommend you to everyone we know.
Kind regards 

MC - December 2013

Re recent invoice 123106, Just to say many thanks for a prompt service, very pleased.

DH - September 2013

Thank you for the prompt attention that you gave to my small order.

Tap inset arrived with the post this morning. A first class service

MR - August 2013

Arrived today (Friday) lunchtime – brilliant service – thankyou,

SHS - July 2013 

Many thanks for all your help - everything excellent.
Best wishes

KD - May 2013

Many other companies could learn a lot from "NotJustTaps"
Many Many Thanks A very satisfied customer

JD - March 2013

Yes thanks it turned and has been fitted today.

Everything is fine thanks once more for the good service.

RK - November 2012

Dear sir/madam.
I confirm I am in receipt of the above order,I thank you for your brilliant service.
I will certainly use you again if required.

DR - April 2012


The tap valves arrived this lunchtime via La Poste.

Exactly what I needed, one has been installed and the shower now works without leaking.

Many thanks for a prompt service.

MD - January 2012

Thank you very much for the very quick delivery of the 40cm valve.

Great service!

AP - September 2011


I ordered sone 1/2 inch replacement tap valves yesterday, and they arrived this morning! Thank you very much for your prompt and efficient service. This is the second batch of these valves I have had, and the first arrived similarly pronptly, an dare working extremely well.

Thanks again.

Best wishes

AW - June 2011


I ordered a pair of 1/4 turn tap valves yesterday, I am contacting you to thank you for your fast and efficient service, Ireceived my order in under 24 hours, it is good to know in this day and age service like yours exists, once again thank you

IH - April 2011

Many thanks for your extremely fast dispatch, ordered a part yesterday for my dripping tap, which i could not find in any of the big retail shops (b&q etc), so went online and found your website, who, very promptly, processed my order, which arrived in less than 24 hrs, no dripping tap now, and a very happy customer, many thanks, keep up the good work.

NH - April 2011

just wanted to let you know that i recentely got one of the round flower mirrors at £49 and am so happy with it,really good value for money looks a lot more expensive than it was, could not find another mirror with such a unusual edge to it as this one, thanks again


To Whom It May Concern

I have just received the above order and would like to thank you for excellent service, not only on price but also on promptness of processing and despatch.

I would not hesitate to use the services of your company again or to recommend you to ther people!

Kind Regards


Thanks for delivering this seat - it is fab and chuffed - good choice!




No Enquiry, Just very many thanks for your wonderful service.

Order arrived safely today. Absolutely Fab! Merry Christmas.


Hi Derek,

Yes thanks very much, all received!! Thanks for your help and great service!

Kind regards,


Thanks for the thermostatic cartridge... you've saved the day,

fits perfectly in my no-brand chinese shower panel!

thank u thank u thank u...

Not Just Taps