Customer Testimonials

Testimonials & Feedback about Notjusttaps' products & service

Delighted with our service? Webutation

If you are delighted with our service because you felt we went that extra mile to help, we would love it if you could give us a little online mention. Whether it is on your Facebook page, Twitter, a blog or anything else great online feedback really is a fantastic boost for us and is greatly appreciated.
....And if you do please let us know

Proper Testimonials

We work hard to give our customers expert professional advice, quality products and a prompt efficient delivery service - most of the time we do exactly that! (occasionally if we have made a mistake we try to ensure it is sorted in a prompt and helpful manner)

As a result we regularly receive feedback about our service. Here are a few original e-mails (we have not changed these in any way):

TB - July 2015

Thank you! Excellent service beyond the call. It's a shame other companies do not have the same attitude to customer service as you. I needed a tap urgently and it arrived as promised the day after order/dispatch. Thanks

DR - July 2015

Hello Sales,
Just a note of thanks for your excellent service, from your friendly and helpfulness on the 'phone, to delivering the goods First Class for next day delivery at no extra cost to me, even though the order was relatively small. The items were as described, 24 tooth spline tap knobs, fitted the existing taps perfectly (which had damaged knobs) in an old property I am renovating, it would have necessitated removing the bath to replace the whole tap. Had tried all the usual DIY/plumbers merchants with no joy, I am so glad I stumbled across your website.
Will definitely use again when in need of this sort of item and I happily recommend your service.

AW - March 2015

You are the only outlet i could find with this cartridge. When i spoke to you by phone it was clear that you actually new what you were talking about (not so common these days. I ordered yesterday, received today and it was exactly what i needed. Thank you very, very much i shall definitely be recommending you.

CR - March 2014 (2 e-mails from this customer)

Feedback after goods delivered 27th March:

Hi Kishan
Tap valves arrived yesterday and were fitted today. Eleven year old B C Sanitan bridge mixers and bath 'telephones' now as good as new!
Very many thanks for your great help and fast service. I've saved a fortune by just re-valving.

Response to our customer service 24th March:

Many thanks for all your help. It is most appreciated. Thanks also to
the very polite chap on the end of the phone. A treat to talk to.
Warmest regards once again.

DH - February 2014

Dear Derek,
I am writing to highlight the fantastic service we have received from your company 'NotJustTaps', the friendly and helpful staff and ensured we revised one of the best customer experiences we have revised in many, many years.  I wish more organisations could get any where near your level of customer services, if they did I would surely shop online more often.
Thank you again for all your help, we will recommend you to everyone we know.
Kind regards 

MC - December 2013

Re recent invoice 123106, Just to say many thanks for a prompt service, very pleased.

DH - September 2013

Thank you for the prompt attention that you gave to my small order.

Tap inset arrived with the post this morning. A first class service

MR - August 2013

Arrived today (Friday) lunchtime – brilliant service – thankyou,

SHS - July 2013 

Many thanks for all your help - everything excellent.
Best wishes

KD - May 2013

Many other companies could learn a lot from "NotJustTaps"
Many Many Thanks A very satisfied customer

JD - March 2013

Yes thanks it turned and has been fitted today.

Everything is fine thanks once more for the good service.

RK - November 2012

Dear sir/madam.
I confirm I am in receipt of the above order,I thank you for your brilliant service.
I will certainly use you again if required.

DR - April 2012


The tap valves arrived this lunchtime via La Poste.

Exactly what I needed, one has been installed and the shower now works without leaking.

Many thanks for a prompt service.

MD - January 2012

Thank you very much for the very quick delivery of the 40cm valve.

Great service!

AP - September 2011


I ordered sone 1/2 inch replacement tap valves yesterday, and they arrived this morning! Thank you very much for your prompt and efficient service. This is the second batch of these valves I have had, and the first arrived similarly pronptly, an dare working extremely well.

Thanks again.

Best wishes

AW - June 2011


I ordered a pair of 1/4 turn tap valves yesterday, I am contacting you to thank you for your fast and efficient service, Ireceived my order in under 24 hours, it is good to know in this day and age service like yours exists, once again thank you

IH - April 2011

Many thanks for your extremely fast dispatch, ordered a part yesterday for my dripping tap, which i could not find in any of the big retail shops (b&q etc), so went online and found your website, who, very promptly, processed my order, which arrived in less than 24 hrs, no dripping tap now, and a very happy customer, many thanks, keep up the good work.

NH - April 2011

just wanted to let you know that i recentely got one of the round flower mirrors at £49 and am so happy with it,really good value for money looks a lot more expensive than it was, could not find another mirror with such a unusual edge to it as this one, thanks again


To Whom It May Concern

I have just received the above order and would like to thank you for excellent service, not only on price but also on promptness of processing and despatch.

I would not hesitate to use the services of your company again or to recommend you to ther people!

Kind Regards


Thanks for delivering this seat - it is fab and chuffed - good choice!




No Enquiry, Just very many thanks for your wonderful service.

Order arrived safely today. Absolutely Fab! Merry Christmas.


Hi Derek,

Yes thanks very much, all received!! Thanks for your help and great service!

Kind regards,


Thanks for the thermostatic cartridge... you've saved the day,

fits perfectly in my no-brand chinese shower panel!

thank u thank u thank u...

Not Just Taps